Skip to main content

Home - Initiate the chat

Twlio for LiveChat application allows your agents to proactively start the chat with any phone number via SMS. To start a new chat using the integration, fill out the Phone Number, provide the Message Content and click Send.

Jira section with no set forms

If the chat is closed unexpectedly or the agent would like to reach out to the customer, it can be re-opened in the same way by sending out a text message to the chosen phone number.